Effective Date: 03-Apr-2024

Last Updated: 03-Apr-2024

1. Introduction

This Privacy Policy describes the policies of Cadonix regarding the collection, use, and disclosure of your information when you use our website (https://www.cadonix.com) (the “Service”).

By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

We may update this Privacy Policy at any time without prior notice. The revised policy will become effective 180 days after it is posted on the Service. Your continued access or use of the Service after this period constitutes your acceptance of the updated Privacy Policy. We recommend you review this page periodically.

2. Company Information

Cadonix US
Address: 161 Worcester Rd #603, Framingham, MA 01701
Country: United States
Email: info@cadonix.com

Cadonix UK
Address: Unit 1 Pigeon Pie, London Rd, Milton Common, United Kingdom, Thame OX9 2NU
Country: United Kingdom of Great Britain and Northern Ireland
Email: info@cadonix.com
Phone: 08455190038

3. How We Collect Your Information

We collect and receive information about you in the following ways:

• When you fill out the registration form or submit personal information
• When you interact with our website
• From public sources
  

4. How We Use Your Information

We use the information collected about you for the following purposes:

• Creating user accounts
• Collecting customer feedback
• Processing payments
• Providing customer support
• Administrative purposes
• Managing customer orders
• Managing user accounts

If we intend to use your information for any other purpose, we will ask for your explicit consent and only use it for the specified purpose unless required by law.

5. How We Share Your Information

We do not transfer your personal information to third parties without your consent, except in the following cases:

• Analytics – We may share information with third parties for analytics purposes.

Any third party that receives your data is required to use it only for the purpose it was provided and not retain it longer than necessary.

We may also disclose your personal information under the following circumstances:

1. To comply with applicable laws, regulations, court orders, or legal processes.
2. To enforce agreements, including this Privacy Policy.
3. To respond to claims that your use of the Service violates third-party rights.
4. In the event of a merger or acquisition, where your information may be transferred as part of company assets.

6. Your Rights

Depending on applicable law, you may have the following rights:

• Access, rectify, or erase your personal data.
• Receive a copy of your personal data.
• Restrict or object to processing your data.
• Request us to transfer your data to another entity (data portability).
• Withdraw consent for processing your data.
• Lodge a complaint with a regulatory authority.

To exercise these rights, please contact us at info@cadonix.com. We will process your request in compliance with applicable laws.

You may opt out of direct marketing communications or profiling for marketing purposes by emailing info@cadonix.com.

⚠️ Note: If you withdraw your consent or refuse to provide required personal data, you may be unable to use certain features or services.

7. Cookies & Tracking Technologies

To learn more about how we use cookies and other tracking technologies, please refer to our Cookie Policy.

8. Security

We take reasonable measures to prevent loss, misuse, or unauthorized alteration of your data. However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security, and you transmit information at your own risk.

9. Grievance / Data Protection Officer

If you have any concerns regarding your personal data, you may contact our Grievance Officer:

Cadonix Corporate Office
📍 Unit 1 Pigeon Pie, London Rd, Milton Common, United Kingdom, Thame OX9 2NU
📧 Email: info@cadonix.com

We will address your concerns in accordance with applicable laws.

10. GDPR Privacy Notice

Addendum Date: 25-May-2018

1. Introduction

As a result of the new EU General Data Protection Regulation (GDPR), which came into effect on 25th May 2018, the rules governing how we process and protect your personal data have changed.

At Cadonix, we have always prioritized the careful and lawful handling of customer data. We want you, as a valued customer, to have confidence in how we manage your company’s and personal information.

As a provider of software tools and a hosted platform, we generally do not retain personal information. However, we believe it is important to clarify what data we do hold and how we use it.

2. How We Use Your Information

We will only use your company’s and your personal information for the following essential functions to facilitate our services:

1. Sales and Evaluation

• Liaising with individuals to discuss requirements and new product features.
• Information may include:
  
  • Name
  • Email address
  • Phone number
  • Notes from previous discussions or meetings

2. Billing and Invoicing

• Typically includes organizational contact details.
• In some cases, we may store:
  
  • Named contact persons
  • Direct line numbers or extensions

3. Technical Support

• In our ticketing system, we may store:
  
  • Employee names within your organization
  • Email addresses
  • Occasionally, phone numbers

4. Third Parties

• We may provide your company’s and/or personal information to third parties, but only under your express instructions.

5. Marketing

• Used to contact customers about offers or events.
• We maintain a separate marketing list containing:
  
  • Name
  • Email address
• Customers can unsubscribe at any time.
• Unsubscribing from marketing emails will not impact non-marketing communications related to customer support or service updates.

3. GDPR and Your Rights

This GDPR compliance statement now forms part of your Terms and Conditions with us.

At any time, you can contact us to:

• Request information about the data we hold about you.
• Understand how we process and use your information.

For further inquiries, please contact your sales representative or email us at info@cadonix.com.